Warranty And Returns
- Buchardt Audio provides 5 years warranty, starting from the date of purchase. The warranty does not cover the freight back to Buchardt Audio.
- The warranty covers manufacturing defects which includes spare parts and labor.
- The warranty does not cover flared speaker units, scratches/minor damage, wear and tear, misuse, incorrect connection, damage during transport, inadequate general maintenance, theft or fire.
- The warranty covers only with a warranty certificate with information’s with the date of purchase.
Returns and exchanges
- There is 30 days to cancel/return on products purchased at Buchardt Audio (refund or exchange for another product). The right of withdrawal runs from the date the products are received by costumer.
- If you want to cancel your purchase, please notify us via mail or phone. In your message make us clearly aware that you want to use your right of withdrawal.
- The products must be returned within 30 days after you have notified us that you want to cancel your purchase.
- To return a product, it must be in same condition as you received it in – complete undamaged with all accessories and in original packaging. Any damage and defects, resulting on the loss of resale value, will be deducted.
- Buchardt Audio will pay the return freight (Only for costumer in the EU). We do not accept submissions by cash on delivery.
Please help us and inform us about why you are returning the products. This will help us to provide better advice in the future.